Shipping policy
Shipping Policy
Last updated: October 22, 2026
Every Hollis House piece is carefully packed and sent from our partner warehouses directly to your door. Here is what to expect once you place an order.
Where we ship
We ship worldwide. The countries available to you are shown at checkout. If your country is not listed, please contact us and we will let you know whether delivery is possible. Our lighting ships worldwide. Some larger furniture pieces are sent from local warehouses and can only be delivered within that country — the United States, the United Kingdom or Germany. Where this applies, it is shown on the product page under “Delivery”.
Processing time
Orders are processed and dispatched within 2–5 working days of being placed. Orders are not dispatched on weekends or public holidays. During busy periods or sales, processing may take a little longer; we will let you know if there is a significant delay.
Delivery time
Once dispatched, most orders arrive within 7–15 working days. Larger furniture pieces, remote areas, customs checks and peak seasons can occasionally add a few extra days. Delivery times are estimates and are not guaranteed.
Shipping costs
We offer standard shipping to every country we deliver to:
- India: free on orders of $150 or more; $9.95 on smaller orders.
- Rest of the world: free on orders of $250 or more; $24.95 on smaller orders.
The exact shipping cost for your order is always shown at checkout before you pay.
Tracking your order
When your order is dispatched, you will receive an email with a tracking number and link. Please allow 3–5 working days for tracking information to update after dispatch.
Orders with more than one item
Items may be sent from different warehouses, so an order with several pieces can arrive in separate packages on different days. You will receive tracking details for each package.
Customs, duties and taxes
For international orders, your parcel may be subject to import duties, taxes or customs fees charged by your country. Unless stated otherwise at checkout, these charges are not included in our prices or shipping costs and are the responsibility of the recipient. We are unable to control customs delays.
Delivery address
Please check that your shipping address and phone number are correct and complete before placing your order. If you notice a mistake, contact us as soon as possible — we can update the address only if the order has not yet been dispatched. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout, or for parcels returned because they could not be delivered or were refused.
Delayed or missing orders
If your order has not arrived within the delivery time shown at checkout, please contact us with your order number and we will investigate with our delivery partner. If tracking shows your order as delivered but you cannot find it, please check with neighbours and your local post office first, then contact us within 7 days of the delivery date.
Damaged items
Please inspect your order when it arrives. If anything is damaged, faulty or missing, contact us within 14 days of delivery with your order number and clear photos or a short video. See our Refund Policy for full details.
Contact us
For any questions about shipping, email us at hollishouseco@gmail.com or use our contact page. We reply within 1–2 working days.